ph69 Privacy Policy – How We Collect and Protect Your Personal Data

What This Policy Covers

This document covers how ph69 handles data collected through our website and mobile platform. It applies to all registered members and visitors based in the Philippines.

1. Information We Collect

When you register for a ph69 account, we collect basic personal details such as your full name, date of birth, email address, and mobile number. During the identity verification process, we may also ask for a government-issued ID to confirm your age and identity in line with Philippine gaming regulations. When you make a deposit or request a withdrawal, your payment information — such as your e-wallet account name or bank details — is processed and recorded for transaction purposes. We also collect technical data automatically, including your IP address, device type, browser version, and session activity, to help us keep the platform secure and improve your experience. Any information you submit through our support channels, such as chat or email, is also retained so we can follow up on your enquiry effectively.

2. How We Use Your Information

Your personal data is used primarily to operate your account and deliver the services you signed up for on ph69. We use your contact details to send important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to your account and cannot be opted out of. With your consent, we may also send you promotional messages about new features, voucher offers, or upcoming events relevant to Filipino players; you can manage these preferences at any time from your account settings. Your transaction history and gameplay data help us detect unusual activity, investigate disputes, and comply with anti-money laundering requirements under Philippine law. We do not sell your personal information to third parties for their own marketing use.

3. Sharing Your Data

ph69 only shares your personal data with trusted third parties who are directly involved in delivering our services, such as payment processors, identity verification providers, and customer support platforms. All third-party partners are bound by data protection obligations consistent with applicable Philippine law and arenot permitted to use your data for any purpose beyond what is necessary to perform their contracted function. We may also disclose your information to government authorities or regulatory bodies in the Philippines if we are legally required to do so, such as in response to a court order or a lawful request from a relevant agency. We will never share your data with unrelated third parties for advertising or profiling purposes without your explicit consent. If a data-sharing arrangement changes materially, we will update this policy and notify you through your registered email address.

4. How We Keep Your Data Secure

ph69 applies industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure socket layer (SSL) technology, and sensitive account details are stored in encrypted form on protected servers. Access to member data within our organisation is strictly limited to personnel who need it to perform their duties, and all staff handling personal information are trained on data privacy responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our members. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.

5. How Long We Keep Your Data

We retain your personal information for as long as your ph69 account remains active and for a reasonable period after closure, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically kept for a minimum of five years to satisfy anti-money laundering and financial record-keeping requirements. If you request deletion of your account, we will remove data that is no longer required while retaining only what is mandated by applicable law. Once the legally required retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked to you. If you have questions about how long specific categories of data are held, you are welcome to contact our support team for clarification.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to know what personal information ph69 holds about you and to request access to it at any time. You also have the right to correct inaccurate data, request deletion of data that is no longer necessary, and object to processing that you believe is unlawful or excessive. If you wish to exercise any of these rights, you can contact us by emailing [email protected] with a clear description of your request, and we will respond within the timeframe required by Philippine law. Please note that some requests — such as deletion of transaction records — may be subject to legal retention requirements that limit what we are able to remove. We are committed to handling all data subject requests fairly, promptly, and transparently, and we will never penalise you for exercising your rights under applicable privacy law.

7. Cookies and Tracking

ph69 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how members interact with different parts of the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as login and payment. Analytical cookies help us understand which pages and features are most useful to Filipino players, allowing us to improve the overall experience over time. You can manage non-essential cookie preferences through your browser settings at any time, though doing so may affect some aspects of how the platform performs for you. We do not use tracking technologies to serve personalised advertisements on third-party websites.

8. Changes to This Policy

ph69 may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. When we make material changes, the effective date at the top of this page will be updated and we will notify registered members via their account email address. Your continued use of the platform after a policy update has been posted constitutes acceptance of the revised terms. If you disagree with any change, you are entitled to close your account and request the return of any available balance. We encourage you to review this page periodically so you are always informed about how your data is being handled.